Recent Water Damage Posts

Keep Gutters Clean to Help Avoid Water Damage

11/4/2019 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Kenton County is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Know the Signs of Water Damage

8/26/2019 (Permalink)

Water damage can be a major headache for a property owner. From the actual damage it causes to the structure and contents of the property to the expense of the mitigation process, it can cause a major disruption in the lives of anyone having to deal with it. And the longer a water leak goes unnoticed, the worse the damage can be. So, it is very important to always look for subtle signs of a water problem.

Signs to Look For:

  • Blistering or bubbling paint on walls, ceilings, and baseboards
  • A loose sink faucet or a laminate counter top that is detaching
  • Floors with buckling hardwood planks or loose tiles
  • Drywall and ceilings with yellow or brown stains
  • A musty scent

If you come across any signs that there may be a water issue at your property, don’t delay in getting it inspected and the problem resolved. Quicker action results in less damage and less costs. SERVPRO of Kenton County responds 24 hours a day, 7 days week. Give us a call…We are Here to Help! 859-261-2400

Storm Damage Often Leads to Interior Water Damage

8/12/2019 (Permalink)

When it comes to storm and other weather-related damage, many people only think of the exterior structural damage to their property like fallen trees and damaged roofs. But what some people fail to realize is that exterior storm damage can often lead to interior water damage to their property. Water will always travel the path of least resistance and unfortunately after exterior structural damage to a property, this often means the water will end up inside the property. A quick response is crucial to help limit the additional interior damage. In the event of water or storm damage, SERVPRO of Kenton County responds immediately, any time, day or night. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs. Roofing service, board ups, roof tarps and tree removal are all among the emergency services we provide. Additionally, we are experts in water damage restoration and provide professional and efficient service to our customers. CLICK HERE to learn more!

Caring for Electronics After Water Damage

6/17/2019 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

  • Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
  • Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
  • Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
  • Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Kenton County water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. CLICK HERE to learn more about how SERVPRO of Kenton County restores your belongings that have been affected by water damage.

SERVPRO OF KENTON COUNTY TO OFFER CONTINUING EDUCATION COURSE

5/9/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “UM/UIM Coverage Issues with Tom Ryan, AIC.” This seminar will review Uninsured and Underinsured coverage and policy provisions of the Personal Automobile Policy. It will discuss how to properly interpret the uninsured/underinsured motorist coverages and provisions. Topics include: who is a family member, definition of occupying a vehicle, stacking, emotional injuries, co-ownership of a vehicle, intentional acts, and more.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 8:30am to 11:30am. Breakfast will be provided!

CLICK HERE for more information and to register!

Plumbing Leaks Are Often the Cause of Water Damage

2/11/2019 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

  1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
  2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
  3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
  4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
  5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
  6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
  7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
  8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Kenton County is here to help! CLICK HERE for Water Damage Emergency Tips!

Holiday Hazards for Pets

12/17/2018 (Permalink)

The holidays can be an enjoyable time of the year with family and friends. But some forget that holiday decorations and foods can be dangerous for pets. There are several common holiday items that can be harmful to your pets.

Holiday Hazards for Pets:

  1. Turkey Bones: Resist those cute, pleading eyes! Turkey bones can splinter and puncture internal organs!
  2. Chocolate: Chocolate is very dangerous to dogs and can cause agitation, intestinal issues, high heart rate, seizures and even death.
  3. Holiday Plants: Mistletoe and holly can be toxic if ingested by animals.
  4. Tinsel and Ribbons: If swallowed, these can cause intestinal obstruction.
  5. Hustle and Bustle: Pets feel anxiety too! Constant visitors and activity can be confusing and stressful for your pet. Provide a quiet space for your pet to relax if showing signs of anxiety.

So when enjoying your holiday celebrations this season, be sure to keep in mind the safety of your four legged friends! Take precautions and protect your pet from unnecessary holiday hazards and inconvenient emergency trips to the vet! Happy Holidays from SERVPRO of Kenton County!

Types of Flooding and How to Prepare

10/8/2018 (Permalink)

According to inhabitat.com, there are two types of flooding...natural flooding and manmade flooding. Natural flooding occurs as a result of weather. Heavy rains, flash floods and snow melts are all examples of natural occurrences that can cause water damage. Man-made flooding results due to the malfunction of a man made object. Burst pipes, plumbing issues and faulty water heaters are examples of times when man made flooding can occur and cause water damage.

There are ways to prepare for and help lessen the risk for flooding. For natural disasters, it is important to have a plan in place to communicate with family, especially if evacuation is necessary. Putting together an emergency kit is also a good idea. If possible, preventing water from entering the building at all is always best. Waterproofing basements and sealing walls are both methods that can help keep the water out. For man-made disasters, first of all it is important to check the home insurance policy. Flood detection equipment can be installed to detect water and stop it from flowing into the home. Pipes, water heaters, plumbing, foundations, and drainage systems should all be checked routinely to ensure that they are functioning properly.

Of course, not all flooding can be foreseen and prevented and it can happen when least expected. SERVPRO of Kenton County is available 24 hours a day and can respond immediately to a water damage situation. Our highly trained water technicians have the training, expertise, and advanced equipment to restore the property back to preloss condition. So if you have water damage and need help, call us today! 859-261-2400.

Water Damage - Can the Carpet Be Saved?

8/27/2018 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Kenton County is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO of Kenton County technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

If you are facing water damage in your home, call us today! (859)261-2400!

September is National Preparedness Month!

8/24/2018 (Permalink)

The month of September, also recognized as National Preparedness Month, is right around the corner! Different types of disasters and emergencies happen throughout the year in homes, businesses and communities and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are many suggested ways to prepare for a disaster or an emergency event. For example, home and business owners can install smoke alarms and carbon monoxide detectors and practice fire escape plans or tornado drills with their families or employees. They can put together an emergency kit and learn basic life-saving skills like CPR and first-aid. Schools and businesses can develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.) Learning the evacuation routes for the area and reviewing insurance policies are also ways to prepare. Setting up an emergency savings account is also helpful because the unexpected expense of a disaster can be devastating.

Disaster preparedness can seem overwhelming at times. These are just highlights of some of the suggestions of ways to prepare. More helpful information can be found with resources like the ready.gov and fema.gov websites. While you may not be able to take every suggestion, doing even a few can help!

Upcoming CE Course Opportunity

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

The ABC's of SERVPRO...

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Kenton County inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Kenton County is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Kenton County has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Kenton County professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Kenton County has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Kenton County is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services. 

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Kenton County is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources. 

O - Odor Removal: As experts in deodorization, SERVPRO of Kenton County Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Kenton County. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO Kenton County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Kenton County Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Kenton County will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Kenton County are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Kenton County is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Kenton County uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

SERVPRO of Kenton County Uses Advanced Equipment for Restoration

7/16/2018 (Permalink)

In the event of water damage to a residential or commercial property, trained professionals and expert equipment are very important for the restoration process. Our water technicians use exceptional equipment to extract and eliminate moisture from a property.

Detection equipment is used to find the areas of the structure that are affected by water and to determine the extent of moisture absorption. This equipment is also used to verify that the environment has been dried thoroughly upon project completion.

Extraction equipment is the equipment used to actually remove water from an area. This equipment is used to clean carpets and upholstery as well as to remove water from floors.

Air movers and dehumidifiers are used during the dry-out process to enhance moisture evaporation and reduce drying time.

And finally, to neutralize and eliminate any odors left behind after the water intrusion, deodorization equipment is used to help restore the area to preloss condition.

CLICK HERE to learn more about the advanced technology and techniques we use during the restoration process.

SERVPRO: Where it all Began

2/12/2018 (Permalink)

Did you know that SERVPRO began in 1967 as a painting business in Sacramento, California? Yep, Ted and Doris Isaacson first launched SERVPRO as a painting business! However, having a background in cleaning and restoration, they soon transformed the company into the cleanup and restoration industry, selling its first franchise in 1969.

SERVPRO continued to thrive and in 1979, acquired 175 franchises from the Bristol-Myers Domesticare Division. And in 1988, the SERVPRO headquarters moved from Sacramento to Gallatin, Tennessee. At this time, there were 647 SERVPRO franchises.

SERVPRO continued its impressive growth throughout the years, and in the year 2000, sold its 1000th franchise. In 2005, in order to provide more room for expansion, SERVPRO moved its headquarters to an impressive 140,000 square foot, state-of-the-art facility in Gallatin, Tennessee.

Today, more than 1700 franchises are operating nationwide and SERVPRO continues to grow, with the goal of becoming the premier cleaning and restoration company in the world.

SERVPRO OF KENTON COUNTY TO OFFER CONTINUING EDUCATION COURSE

12/20/2017 (Permalink)

SERVPRO of Kenton County is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for OHIO credits and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on January 18th, 2018 from 8:30am to 11:30am with registration beginning at 8:30am. Please note that 100% attendance is required to receive CE credit for this course and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

The reservation deadline for this CE course is January 2nd, 2018…So for more information or to reserve your spot, contact SERVPRO of Northwest Cincinnati at 513-541-3200 or email at mobrien@hartkes.com.

Course Number: 37868

Common Causes of Water Damage in the Home

10/31/2017 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

Tornadoes Can Cause Devastating Damage - Ways to Be Prepared

9/25/2017 (Permalink)

Tornadoes often appear with little warning and bring strong, disastrous winds. Serious damage, including structural and water damage, often occur. While tornadoes are difficult to predict, we can prepare for them by thinking ahead and coming up with a tornado safety plan ahead of time.

Dr. Greg Forbes, a severe weather expert at The Weather Channel, suggests following these tips in order to be ready if a tornado strikes:

  1. Figure out a safe place to ride out the storm – If caught out in a storm, get home as quickly as possible, and if that’s not possible, get to a sturdy building.
  2. Get away from windows and get underground – Stay as far away from windows as possible and make every effort to get underground. A basement or a storm shelter is an ideal location to ride out the storm.
  3. If a tornado appears while you’re on the road… Make every attempt to find a safe building for shelter. If you can’t find one, NEVER hide under an overpass. It is safer to find a ditch, get down and cover your head. Get as far away from your vehicle as possible.
  4. Put on your shoes and a helmet – If you are home when the storm hits, prepare for the worst. Put on shoes just in case your home is damaged and you may be forced to walk through debris. If you own a bike helmet, it could save you from life-threatening head trauma.
  5. Keep your pets on a leash or in a carrier, and bring them with you – Your pets are part of your family so make sure to bring them with you to your safe place. Make sure their collar is on for identification and keep them leashed if they are not in a crate.
  6. Don’t leave your home and try to drive away from a tornado – Tornadoes can shift their path, and if you think you are directly in line of the storm, being in your home is safer than being in your car.

Tornadoes are unpredictable and can devastate a home and neighborhood in seconds. Flooding and water damage can also occur due to structural damage caused by the severe winds. Being prepared and knowing what to do if caught in a tornado increases the chances of safety and survival during the storm.

Water Damage in Alexandria, Kentucky

9/4/2017 (Permalink)

When Alexandria, Kentucky experienced heavy rains, the sump pump in this home failed and as a result the home was affected by water damage. Several areas of the home were damaged including the family room, bedroom and bathroom. The homeowners called SERVPRO of Kenton County for help! For this job, after the carpet and padding were removed, the SERVPRO water technicians removed the baseboards and drilled holes in the lower portion of the drywall. These holes allowed for the wall cavities to be dried more effectively. The SERVPRO drying equipment was set up in the affected areas. The air movers and dehumidifiers were monitored by the water technicians and once the dry out was complete, all equipment was removed and the debris was hauled away. Another job well done by SERVPRO of Kenton County!

SERVPRO of Kenton County Helps School District After Water Damage

8/21/2017 (Permalink)

SERVPRO of Kenton County believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered water damage and needed dry out services. The school Board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Kenton County strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

Have You Checked Your Gutters Recently?

7/31/2017 (Permalink)

Gutters play a key role in preventing water damage to your home. That is why it is essential that you keep your gutters clean and free of debris. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from your home.

So how often should you clean your gutters? It is recommended that you clean your gutters AT LEAST twice a year!

Clogged gutters can cause many issues for a homeowner. If water finds its way into the walls and ceilings of the home, it will cause interior damage. In winter months, pooling water around the foundation of the home can cause foundation cracks if it freezes and expands. The paint and siding of a home can also be damaged as water overflows from the gutters.

Failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

Water Damage? Check out our Process to Restoration!

6/26/2017 (Permalink)

A homeowner can be faced with a water damage when they least expect it! A burst pipe, flash flooding, clogged gutters, an overflowing sink can all cause water damage to a home. When homeowners are faced with an unexpected water damage they want to know that their home will be back in order as soon as possible. SERVPRO of Kenton County has a proven process to restoration after a water loss.

Within ONE HOUR from the first notice of loss, one of our professionals will be in contact with the homeowner to arrange for service to begin.

And within FOUR HOURS from the first notice of loss, our expert crews will be on-site to start mitigation services. We understand that quick response is the key to reducing damage and saving money!

Once onsite, our trained and fully equipped crew will walk through the job process with the homeowner, explaining what to expect. We know that open communication is very important to build trust with our customers!

Our water crews will begin pretesting for restorability, working from the source of the damage outward. And within EIGHT business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person.

Our professional crews will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time. And after the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction. We want to leave a job knowing that the homeowner is satisfied and happy with the results.

Measures to Help Prevent Frozen Pipes

2/23/2017 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

  • Drain water from swimming pools and sprinkler supply lines.
  • Remove, drain, and store outdoor hoses.
  • Consider insulating exposed water pipes.
  • Open cabinet doors to allow for warmer air to circulate around the pipes.
  • Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

  • Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
  • Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage in your Northern Kentucky home, SERVPRO of Kenton County is always available to help!

Add Gutter Cleaning to Your To-Do List!

9/15/2016 (Permalink)

As we are gearing up for the fall season, now is the time to check those gutters!

Gutters play a significant role in preventing water damage to homes. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from the home.

Clogged gutters can cause many issues for a homeowner. Water that is blocked by the debris in gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

In winter months, if water overflowing from the gutters pools around the foundation of the home, it can freeze with the colder temperatures. When it freezes, it expands. This can cause foundation cracks that then lead to flooded basements and crawl spaces. Also in the winter months, water that is blocked in clogged gutters can freeze and cause pressure on the roof. This can lead to damage to the roof and water leaking into the home.

The weight of the rain-soaked debris in gutters can also lead to damage. When the debris absorbs the water, it becomes extremely heavy and places a great amount of stress on the gutters and their brackets. This additional weight can cause the gutters to fall from the home which leads to costly repairs.

Water overflowing from the gutters can damage the paint and siding on a home. Additionally, if the water gets behind the siding and inside of a wall, the wood becomes wet and can rot. This can go unseen behind the siding until it is too late.

Obviously, failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

Rest Easy on Vacation..Steps To Avoid Water Damage While Away

6/13/2016 (Permalink)

With summer in full swing now, many families are excitedly planning summer get-aways, hoping for a stress-free vacation to relax and enjoy their time away from the hustle and bustle of everyday life.  In order to fully relax, it is important to have peace of mind that your home will be safe while you are away.  Water damage is one of the most common types of damage to homes. And what a nightmare it would be to return from a relaxing vacation only to find that your home has suffered major water damage! If a pipe leaks or bursts while you are away on vacation, water can destroy carpets, furniture and more, which can be very expensive. SERVPRO of Kenton County would like to share some steps that you can take to help protect your home from water damage while you are out of town.

  • Check your home for leaks before you leave. Be sure to look at the pipes under all sinks and inspect the water heater as well. Don’t forget to inspect the hoses that connect to major appliances such as the washing machine, dishwasher, and refrigerator to ensure that there are no kinks or damaged hoses.

  • Check the exterior of your home for potential causes of water leaks. Inspect the roof and make sure there are no loose or damaged shingles. Check the downspouts and gutters and clear any blockages. Make sure window seals are in good condition and repair if needed.

  • Examine your sump pump and check that it is in good working condition. Install a battery-powered backup source in case there is a power outage while you are away.

  • Ask someone you trust to check your home periodically while you are gone. Make sure this person knows where the water main shut off valve is located just in case a pipe does leak or bursts.

Leaking pipes and appliances and damage caused by storms cause millions of dollars worth of damage every year. In the event that a water disaster does occur while you are away, SERVPRO of Kenton County has the expertise to help restore your home.  But prevention is key when planning to be away for any length of time. So before leaving your home, be sure to take precautions to avoid returning home to a big expensive mess!

PROFESSIONAL EQUIPMENT KEY TO RESTORATION

4/27/2016 (Permalink)

In the event of water damage, state of the art equipment is essential for effective drying and restoration. Trained SERVPRO of Kenton County professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

Detection Equipment is used to locate areas affected by water, define the extent to which the structure and contents have absorbed moisture, and verify that the environment has been dried thoroughly. Moisture sensors, moisture meters and thermohygrometers are all used by SERVPRO professionals in the drying process.  Moisture sensors detect moisture in carpets, baseboards and walls. Moisture meters determine the actual moisture content of various materials and provide readings that enable SERVPRO professionals to monitor the drying process. And thermohygrometers measure temperature and relative humidity which aides SERVPRO professionals in creating the proper atmosphere for more efficient drying.

Extraction Equipment is used to actually remove the water and moisture from the affected area. SERVPRO professionals use extractors, either portable or truck-mounted, to clean carpets and upholstery and to remove water from floors.

Air Movers are used to enhance evaporation at the surface level, thus reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

SERVPRO professionals use two types of dehumidifiers: refrigerant dehumidifiers and desiccant dehumidifiers. Refrigerant dehumidifiers work similarly to air conditioners and desiccant dehumidifiers use chemicals that absorb moisture from the air.

And finally, Deodorization Equipment is used to neutralize odors. SERVPRO professionals use either Ultra Low Volume Foggers or Thermal Foggers to eliminate odors caused by the water intrusion and restore the area to its original condition. 

RESTORATION AFTER WATER DAMAGE

4/26/2016 (Permalink)

When presented with a water damage situation, after contacting SERVPRO of Kenton County, here is what can be expected:

ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!

FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!

DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.

PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.

FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.